In that case, get on live support via phone with the laptop and VAG COM cable ready, and see if they can help you live (although it sounds like you are out of the US). If you do not make connection to the car, sounds like you might have a bad cable. I then make the connection to the car, then turn the key to the accessory position. Right click the icon and choose 'Run as Administrator' and see if that stops it crashing. However, 75% of the time, the laptop is on, the VAG COM cable is plugged into the USB port on the laptop, and the car is off. Mostly, I prefer to have the car off when I make connections, but it is not necessary. With my VAG COM USB cable (both the HEX+CAN and the former KEY USB, it did not matter whether or not the car was on or off when I plugged in to the port under the dash. Make certain the key is turned far enough that the dashboard. Next, unplug the USB User interface from your Personal computer, wait 5 mere seconds and plug it back in. It may end up being under Additional Products or under General Serial Tour bus Controllers. When you tested it out, did you make sure you clicked "Save" before exiting the VAG COM software? Just want to confirm that you followed these steps from the Ross-Tech website:Īlso, did you download the most recent version of the software (Version 607)? On the left side of the display screen under Program Tools, select Device Manager.
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